Troubleshooting
Use the task-focused checks for import, export, workspace, and validation problems.
Open troubleshootingSupport
Start with the task, then share only what support needs.
Check the documentation and known limitations first. If the issue remains, this form prepares an email in your local email client; the site has no support-form backend and does not silently submit or store the fields.
Compatibility
Confirm whether the input is supported, import-only, view-only, or not verified.
Check compatibilityKnown issues
Review current verified limitations before reporting a problem.
View known issuesPrepare a support email
Do not include sequence data, project files, or sensitive research details. Attach diagnostics later only if you choose to and after reviewing them.